Communication techniques to engage your healthcare team & patients

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Join healthcare management expert, Barbara Langlois, as she guides you through benefits on: Healthcare Leadership Series: Speak So Others Will Listen & Engage Thursday, April 20, 2017 | 1:00-2:00 PM Eastern Time Learn More About this Event Here is Speakers's agenda for the course: Effective & Engaging Leadership Skills: How to Get Others to Listen Powerful body language tools essential to effective communication Pitfalls of being a non-engaging communicator: What not to do Strategies to create connections - what you need to know Connecting with Your Team: Strategies for More Productive Meetings Skills & insights to be an engaging speaker 5 common traps of speaking & how to avoid them What happens when people don't engage & what to do about it Filler words, presentation tips & more – what you need to know Powerful Techniques to Ensure Others Connect with Your Message Skills to provide clarity when communicating How to avoid patronizing your team, patients or family members Steps to speak with confidence so your team will respond Real-life examples & hands-on tools to become an engaged leader Live question & answer session - Have your question answered by the expert! About Your Speaker: Barb Langlois, RN, BSN, MSN has worked in healthcare for over 30 years and 25 of those years involved leading groups, teams and individuals. Barb completed her master's degree in 2004, from the University of British Columbia, with a focus on leadership. In her first year as manager, she managed 500 employees between two offices and was nominated for a prestigious "Above and Beyond" award for her leadership skills. Barb is a leading expert on healthcare communication and leadership strategies. REGISTER NOW

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