Phone Etiquette for Frontline Staff: Keep Your Cool with Angry Patients - On-Demand Training

On-Demand Training - Phone Etiquette View in browser

Phone Etiquette for Frontline Staff:  Keep Your Cool with Angry Patients On-Demand Training Learn More About this Event With this On-Demand Training you will discover:      Effective communication tactics to keep phone calls calm Words to choose & words to lose to prevent difficult conversations Proven phone call practices to recover & improve patient satisfaction Real-world examples of difficult phone calls & how to diffuse them     What you get with your registration: Downloadable training session you can watch & re-watch whenever and as often as you like Print-friendly presentation materials for better understanding & quick-reference Email the expert: Have follow-up questions submitted to the expert speaker An email will be sent to you within 3 business days following your registration About the speaker: Myra Golden helps companies completely restore customer confidence in their brands after service failures. She is considered one of the leading experts in customer recovery, she has helped hundreds of organizations rethink and redesign their complaint response processes so they are positioned to retain more customers, improve customer satisfaction, and increase profits. Myra has designed customer recovery programs for such companies as Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires and Frito Lay. She is co-author of Beyond WOW! The Service Leadership Approach to Exceptional Customer Service. REGISTER NOW

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