Front line staff in hospitals, doctors' offices, and other healthcare facilities deal with the daily challenge of arriving at a positive outcome when dealing with rude, angry, passive aggressive and difficult patients and visitors. By equipping your staff with specific skills, you empower them to represent your organization in a positive way and reduce the chance of incidents escalating. Join us in discovering strategies that front line staff can use to effectively manage patients and visitors that are rude and hostile to ultimately ensure a positive outcome.
No comments:
Post a Comment