With CMS' Value Based Purchasing programs, patient satisfaction is now tied to your financial reimbursement. It is crucial for the success of your facility that you create a human-centric experience. The Cleveland Clinic is exemplary in providing quality care and a positive patient experience.
Join us to gain proven and actionable strategies from Carol Santalucia, the Director of Service Excellence in the Office of Patient Experience at the Cleveland Clinic, to improve the patient experience leading to improved patient satisfaction and higher CAHPS scores.
No comments:
Post a Comment