The Cleveland Clinic is nationally recognized as one of the top medical centers in the US and the world. The Cleveland Clinic is very successful in improving the patient experience and creating a human-centric experience in their facility.
Our speaker, Carol Santalucia, is the Director of Service Excellence in the Office of Patient Experience at the Cleveland Clinic. Carol knows the ins and outs of the Cleveland Clinic. She will share the Clinic's inner secrets and real-life lessons of how they improved quality of care, patient satisfaction and improved CAHPS scores, and learn how you can do it too!
No comments:
Post a Comment