Please join us for this upcoming, 75-minute webinar:
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March 29, 2017 | 1:00 pm ET
Credits: 1.0 Nursing CE's
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During this event you will learn actionable strategies that you can put in place immediately, including how to:
- Improve quality, efficiency & safety of care delivered by phone
- Align your practice with standards for managing symptom-based patient calls
- Avoid practice errors that result in bad outcomes & lead to litigation
- Identify strengths & weaknesses of your practice by analyzing case scenarios
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| | Kathryn Koehne, DNP, RN-BC, C-TNP, has over 25 years' experience in nursing, 15 years of which have been in telephone triage nursing.
- In her role as staff development instructor for Telephone Triage Consulting, Inc., Kathryn has provided numerous continuing education offerings related to telephone triage.
- Certified in telephone nursing practice and ambulatory care nursing, Kathryn is currently a nurse educator at Gundersen Health System, serves as adjunct faculty at Viterbo University, and is an active member of AAACN.
- Among Kathryn's many accomplishments is development of the orientation program for her call center at Gundersen Health System in LaCrosse, Wisconsin.
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