CMS & OCR Compliance: Resolve Patient Grievances & Complaints

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Join expert, Sue Dill Calloway, as she guides you through benefits on: Grievances & Complaints: CMS Hospital CoPs, TJC & OCR Wednesday, March 22, 2017 | 1:00-2:30 pm (ET) Learn More About this Event Here is Speakers's agenda for the course: Patient Grievances & Complaints: Ensure CMS, TJC, OCR, & DNV Compliance Keys to distinguishing between a grievance & complaint Section 1557 changes to the timing of responding to a grievance Governing boards & the complaint process - their roles & responsibilities Real life examples - why hospitals are cited & how to avoid a deficiency Complying with Patient Rights: How, When & What You Must Provide Providing notice of patient rights - CMS requirements Patients' rights to file a grievance - what you need to know Critical requirements for your Grievance Committee Complaint & Grievance Policies and Processes Your Hospital Must Enforce New policy changes you must make as a result of Section 1557 Verbal & written requests: Ways to respond promptly & effectively What are the HIPAA rules if the complaint is not from a patient? Ways to track & trend data to ensure better patient care Live Question & Answer Session - Have your questions answered by the expert! About Your Speaker: Sue Dill Calloway, RN, MSN, JD CPHRM, CCMSCP, has been a nurse attorney and medical-legal consultant for more than 30 years. She has presented numerous educational programs for nurses, physicians, and other health care professionals on topics such as patient safety, Joint Commission, CMS, and HIPAA issues.   Sue is the past Director of Hospital Patient Safety with The Doctors Company and OHIC Insurance Company. She is on the board for the Emergency Medicine Patient Safety Foundation and previously was their chief learning officer. She has past experience as a nursing professor, medical malpractice defense attorney, and director of health policy and risk management for eight years for the Ohio Hospital Association. Sue is also past VP of legal services, compliance officer and privacy officer for a community hospital. Sue was part of the patient safety committee and involved in risk management activities. She has written 102 books and thousands of articles. REGISTER NOW

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