Stop Avoiding Difficult Conversations: Keys to Changing Bad Behavior, 8/15 Webinar

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This 60-minute program will provide you with proven ways to handle difficult
conversation, allowing you to create and maintain a more positive work
environment for you and your entire team.

"Stop Avoiding Difficult Conversations: Keys to Changing Bad Behavior"
Thursday, August 15, 2013- 1:00-2:00 p.m. ET
http://www.globalmanagereducation.com/2V5/0/2/pC1BFGc/p8TY3YR2i/p0e/A

Prepare for Your Conversation: Indentify & Understand the Problem

• How to dealing with attitudes, egos and other problem areas
• 3-step model to identify which issues are worth confronting
• Stay cool under fire: Pointers to keep emotion out of your conversation

Strategies for Supervisors: Deliver a Difficult Conversation Successfully

• Solution-focused strategies to respond to bad behavior
• Criticize without trampling egos: The do's and don'ts
• Keep disagreements from escalating into arguments

Post-Conversation Skills: Encouraging Open Lines of Communication

• Specific follow-up techniques to change negative behavior
• Resolve conflict and still maintain a positive relationships
• Stop gossip & negativity: Clean up the potential backlash

Live Q & A Session" Hear Your Difficult Conversation Questions Answered!


Expert Speaker:
Pamela Jett is an internationally recognized presenter and author on developing
leadership skills and improving workplace relationships. Her background includes:

• Pamela has presented over 800 presentations to more than 135,000 people in
  seven countries.
• She has worked with clientele ranging from the high-tech sector and
  manufacturing to women's groups and government agencies. Here is a partial list:
  Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
• She is specifically known for her programs that take participants beyond
  theory to hands-on application for immediate results

EARN HRCI Credit:
This program has been approved for 1 recertification credit hour toward PHR and
SPHR recertification through the Human Resource Certification Institute (HRCI).
For more information about certification or recertification, please visit the
HRCI homepage

• Stop Avoiding Difficult Conversations: Keys to Changing Bad Behavior
• Live, 60-Minute Webinar
• Thursday, August 15, 2013- 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or
calling 1-888-669-6067:
http://www.globalmanagereducation.com/2V5/0/2/pC1BFGc/p8TY3YR2i/p0e/A

We hope you'll join us.

Sincerely,

Executive Education
P.O. Box 31
Devault, PA 19432


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

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