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| Strategies to Provide Employees with Constructive Feedback: Do's & Don'ts |
| • Simple techniques to get over anxiety & keep your cool under pressure | • Solution-focused strategies to respond to bad behavior effectively | • Crying, Accusing & Finger Pointing: What to say (and what not to say) |
| Strategies for Supervisors: Having a Disciplinary Conversation |
| • Powerful language patterns to make tough conversations easier | • Strategies for conducting effective disciplinary meetings | • Say the right thing: Words to choose and words to lose |
| Ways Supervisors Can Help Employees Correct Behavior Problems |
| • How to cut through bad behavior & get to the heart of the real problem | • Specific follow-up techniques to change negative behavior | • Beyond the basics - best practices from experienced supervisors |
| Live Question & Answer Session - Have your questions answered by the expert! |
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