CMS Requirements for Patient Grievances and Complaints

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Grievances & Complaints: CMS Hospital CoPs, TJC & OCR Requirements Thursday, March 23, 2017 1:00 pm - 2:30 pm ET  1.5 Nursing Credits Learn More About this Event Compliance with the CMS hospital grievances and complaint regulations is difficult and the most problematic standard for hospitals. In attending the training, you will discover: Latest updates to CMS regulations and TJC & DNV complaint standards New Section 1557: Policy & timing changes you need to make now Policies & procedures to ensure prompt complaint resolution Keys to respond to grievances: The CMS 7-day rule & timeline Critical guidelines for complying with patient rights standards What hospitals are being cited for & steps to avoid a deficiency What you get with your registration: Log in for the live, online expert presentation Presentation slides & any additional handouts from the speaker Interactive Q&A - have your specific questions answered live! Can't make the live event?  Purchase the on-demand recording and watch it whenever and how often you like!  Your CMS Expert                    Sue Dill Calloway, RN, MSN, JD CPHRM, CCMSCP, has been a nurse attorney and medical-legal consultant for more than 30 years. She has presented numerous educational programs for nurses, physicians, and other health care professionals on topics such as patient safety, Joint Commission, CMS, and HIPAA issues.    Sue has past experience as a nursing professor, medical malpractice defense attorney, and director of health policy and risk management for eight years for the Ohio Hospital Association.    REGISTER NOW

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