Your Guide to Avoiding Telephone Triage Legal Troubles

Live webinar event in 3 weeks! View in browser

Telephone Triage: Top Legal Risks & How to Avoid Them Wed, March 29, 2017 | 1:00 - 2:15 pm ET Learn More About this Event This live, 75-minute webinar will provide you with proven strategies to ensure quality telephone triage service that will keep your patients safe while protecting you and your facility against legal risk, malpractice and litigation. In attending the event, you will discover: How to enhance quality & safety when delivering care over the phone Critical elements of triaging patients: Professional standards, nurse process & more Industry-leading telephone triage best practices to keep patients safe Aligning practice standards for managing symptom-based patient calls Keys to avoiding practices errors that lead to bad outcomes & costly litigation Red flags to watch for & risk management principles you can use Guidance from the Nurse Practice Acts & Code of Ethics Using case scenario analysis to evaluate your own program's effectiveness What you get with registration: Log in for the live, online expert presentation Presentation slides & any additional handouts from the speaker Interactive Q&A - have your specific questions answered live! About the speaker:     Kathryn Koehne, DNP, RN-BC, C-TNP, has over 25 years' experience in nursing, 15 years of which have been in telephone triage nursing.     In her role as staff development instructor for Telephone Triage Consulting, Inc., Kathryn has provided numerous continuing education offerings related to telephone triage. Among Kathryn's many accomplishments is development of the orientation program for her call center at Gundersen Health System in LaCrosse, Wisconsin. Kathryn has an extensive knowledge base and has served as an item writer for the Ambulatory Care Nursing Certification Exam. She has published numerous articles and has been a telehealth columnist for the American Academy of Ambulatory Nursing (AAACN) publication, ViewPoint since 2008. Certified in telephone nursing practice and ambulatory care nursing, Kathryn is currently a nurse educator at Gundersen Health System, serves as adjunct faculty at Viterbo University, and is an active member of AAACN.  Kathryn completed her doctorate in nursing practice from the University of Minnesota in 2015 and is certified in healthcare design. REGISTER NOW

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