"No Excuse" Employee Culture in Healthcare: Keys to Foster Accountability |
|  |
Tuesday, March 28 - Time is Running Out! 1:00-2:00 PM ET |
|
In 11 days, Healthcare manage expert, Carol Santalucia will guide you through proven principles to create better employee accountability. After this training session, healthcare managers will be able to foster a workplace culture where you get solutions, not excuses. Join us for this 75-minute webinar to discover:
- Strategies to effectively increase your own accountability
- Real-world "no excuse" cultures in healthcare: Proven examples
- How to delegate responsibility to create a well-functioning team
- Communication & feedback techniques to promote accountability
- Tools to develop problem-solving skills to replace making excuses
|
|
Carol Santalucia is the Director of Service Excellence and Culture in the Office of Patient Experience at the Cleveland Clinic. - Carol is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience.
- Carol has served in various service excellence and leadership roles at Cleveland Clinic and was integral in the formation of Cleveland Clinic's Service Excellence Department - as director of the department. Carol has built a team charged with ensuring consistent service delivery throughout the system via education and training.
- Carol has formed strong relationships with leaders across the organization to ensure consistency in service delivery.
- Carol has also provided organizations with healthcare service initiatives and training, service recovery, communication skills, leadership development, employee engagement, development of patient and family advisory councils, and much more for 5 years as the past president of Santalucia Group, LLC.
|
| | | |
No comments:
Post a Comment