"No Excuse" Employee Culture in Healthcare: Keys to Foster Accountability |
|  | TOMORROW March 28, 2017 1:00 pm - 2:15 pm ET
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Join us for this 75-minute program to discover powerful tools to increase accountability among your healthcare employees, allowing you to create and maintain a more positive work environment and a "no excuse" culture in your facility. Join us to discover: - Effective strategies to increase your personal accountability
- Real life examples of "no excuse" cultures in healthcare
- How to effectively delegate responsibility in your facility
- Feedback strategies that motivate your team to be accountable
- Ways to encourage problem solving instead of finger pointing
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Your Presenter:
Carol Santalucia is the Director of Service Excellence and Culture in the Office of Patient Experience at the Cleveland Clinic.
- Carol is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience.
- Carol has served in various service excellence and leadership roles at Cleveland Clinic and was integral in the formation of Cleveland Clinic's Service Excellence Department - as director of the department. Carol has built a team charged with ensuring consistent service delivery throughout the system via education and training.
- Carol has formed strong relationships with leaders across the organization to ensure consistency in service delivery.
- Carol has also provided organizations with healthcare service initiatives and training, service recovery, communication skills, leadership development, employee engagement, development of patient and family advisory councils, and much more for 5 years as the past president of Santalucia Group, LLC.
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