Make Healthcare Employees Accountable: “No Excuse” Culture

Live webinar event in 3 weeks!  View in browser

"No Excuse" Employee Culture in Healthcare: Keys to Foster Accountability Tues, March 28, 2017 | 1:00-2:00 pm ET Learn More About this Event Join us for this 75-minute program to discover powerful tools to increase accountability among your healthcare employees, allowing you to create and maintain a more positive work environment and a "no excuse" culture in your facility.. In attending the event, you will discover How to create a "no excuse" culture and make employees more accountable Coaching & management techniques to develop self-managed employees High-impact strategies for delivering feedback that creates accountability Effective delegation methods to ensure employee responsibility Ways to encourage problem solving rather than finger pointing Real life examples of "no excuse" cultures working in modern healthcare facilities What you get with registration: Log in for the live, online expert presentation Presentation slides & any additional handouts from the speaker Interactive Q&A - have your specific questions answered live! About the speaker: Carol Santalucia is the Director of Service Excellence and Culture in the Office of Patient Experience at the Cleveland Clinic. Carol is a seasoned healthcare leader with a passion and commitment to enhancing the patient experience.Carol has served in various service excellence and leadership roles at Cleveland Clinic and was integral in the formation of Cleveland Clinic's Service Excellence Department - as director of the department. Carol has built a team charged with ensuring consistent service delivery throughout the system via education and training. REGISTER NOW

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