Telephone Triage: Top Legal Risks & How to Avoid Them |
|  | TOMORROW March 29, 2017 1:00 pm - 2:30 pm ET
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Effective management of symptom-based telephone encounters require critical thinking, clinical judgment and common sense. Patient safety may be compromised when these essential elements are missing. Common pitfalls of telephone triage can pose a significant risk to your clinical setting, personnel and patients. Professional practice is essential to protect your organization against malpractice and litigation. How can you ensure that your patients and families are receiving quality care? Join us for this highly-informative, 75-minute webinar where you and your staff will discover:
- How to enhance quality & safety when delivering care over the phone
- What you need to know about the critical elements of triaging patients
- Best practices related to telephone triage to keep patients safe
- Red flags and risk management principles you can use
- Professional standards that support telephone triage
- How to avoid practice errors that lead to bad outcomes and litigation
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Kathryn Koehne, DNP, RN-BC, C-TNP, has over 25 years' experience in nursing, 15 years of which have been in telephone triage nursing. - In her role as staff development instructor for Telephone Triage Consulting, Inc., Kathryn has provided numerous continuing education offerings related to telephone triage.
- Among Kathryn's many accomplishments is development of the orientation program for her call center at Gundersen Health System in LaCrosse, Wisconsin.
- Kathryn has an extensive knowledge base and has served as an item writer for the Ambulatory Care Nursing Certification Exam. She has published numerous articles and has been a telehealth columnist for the American Academy of Ambulatory Nursing (AAACN) publication, ViewPoint since 2008.
- Certified in telephone nursing practice and ambulatory care nursing, Kathryn is currently a nurse educator at Gundersen Health System, serves as adjunct faculty at Viterbo University, and is an active member of AAACN.
- Kathryn completed her doctorate in nursing practice from the University of Minnesota in 2015 and is certified in healthcare design.
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