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For customer service professionals looking to discover how to effectively deal with difficult customers and win them over in an attempt to gain repeat business, please join us for our 60-minute webinar on:
Dealing with Difficult Customers: Effective Strategies that Get Results
DAY, DATE - 1:00-2:00 p.m. ET
http://www.seniormgmtevents.com/3MR/0/?C=5577&P=1070804&T=1&S=1492&D=1
PROGRAM HIGHLIGHTS
Laying the Framework: Tips for Dealing with Angry Customers
- How to effectively address yelling, cursing, & other nasty behavior
- Strategies to develop a positive rapport with angry clients
- Keys to let customers vent in a healthy way without freaking out
- Effective ways to say NO without causing more anger
Communication Strategies: How to Properly Take Control of the Conversation
- What to do when a customer is attempting to control you
- Successful tactics to deflect intimidating & aggressive behavior
- Techniques to calm the customer & get them to listen to your solution
- Powerful phrases that allow you to regain control of the interaction
Strategies to Diffuse the Situation & Not Shoot Yourself in the Foot
- Situational role play: What to say during various scenarios
- Methods for apologizing without actually admitting fault
- Top customer service mistakes sales reps should avoid for 2015
Live Q&A Session - Have your questions answered by the expert!
Myra Golden runs Myra Golden Media, a customer service and public relations agency that specializes in strategic customer relations consulting designed and tailored for each client's needs. With more than 15 years of experience, Myra has developed a proven process that positions organizations to regain customer goodwill after even the worst has happened and to improve corporate reputations in the eyes of consumers through improved complaint response and more responsive customer service.
- Myra Golden Media specializes in a number of areas including customer recovery, customer loyalty, crisis management, call center training, and social media for customer service.
- Considered one of the pioneers for leveraging social media for customer service, she has helped hundreds of companies design and launch a comprehensive social media strategy for listening to and getting involved in online conversations about their brand and protecting corporate reputations online. Her Tweeting for Customer Service video and her in-demand Keynote Social Media is the New Customer Service has inspired hundreds of companies to explore and launch social media customer service strategies in order to immediately respond to gripes about their brands online.
- She is co-author of Beyond WOW, creator of 5 customer service eLearning suites that are used by corporations worldwide, and she is an active customer service blogger with thousands of corporate subscribers.
- Myra is known to bring it in her entertaining, highly interactive and memorable keynotes and training sessions.
* Dealing with Difficult Customers: Effective Strategies that Get Results
* Live, 60-minute Webinar
* DAY, DATE 1:00-2:00 p.m. ET
Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.seniormgmtevents.com/3MR/0/?C=5577&P=1070804&T=1&S=1492&D=1
We hope you'll join us.
Sincerely,
Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355
P.S. If not satisfied, a full refund will be given from now until 7 days after the event.
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