Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff - 10/15 Webinar

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In this highly informative webinar, front line staff will discover strategies they can use to effectively
manage patients and visitors that are rude, angry and whining to ultimately boost overall customer
satisfaction. Please join us for our 60-minute conference on:

Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff
Wednesday, October 15, 2014 1:00-2:00 p.m. ET
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1474&D=1

SUMMARY
Healthcare staff, especially on the front line, deal with difficult patients and visitors every day. Being equipped
with the best ways to respond to and handle challenging customers is the difference between a positive or
negative outcome. How can you effectively manage these sometimes rude, upset and difficult people in a
way that results in a high level of satisfaction and positivity? Join us for a live, 60-minute webinar to discover:

• Keys to dealing with difficult patients - strategies for the front line
• Communication skills & other conflict mediation techniques
• Useful tips to prevent problems from escalating
• Best practices to recover & improve patient satisfaction

EXPERT SPEAKER
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving
workplace relationships. Her background includes:

• Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
• She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and
  government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The United Way and NASA.
• She is specifically known for her programs that take participants beyond theory to hands-on application for
  immediate results.

* Dealing with Whiny, Rude or Angry People: Help for the Front Line Staff
* Live, 60-minute Webinar
* Wednesday, October 15, 2014 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1474&D=1


We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

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