De-escalation Techniques: Handling an Aggressive or Violent Patient, 10/23/2014, Webinar

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For healthcare professionals who want to know and be able to use hands-on,
actionable techniques designed to help de-escalate a volatile or hostile
patient, family member or visitor, there will be a live, 60-minute Webinar:

De-escalation Techniques: Handling an Aggressive or Violent Patient
Thursday, October 23, 2014 - 1:00-2:00 p.m. ET

http://www.phconference.com/3MQ/0/?C=5498&P=1070804&T=1&S=1351&D=1

SUMMARY:

A patient or family member becoming aggressive is perhaps one of the most
challenging situations a healthcare professional will encounter. Recognizing
and addressing the aggression, in a non-threatening manner, is critical to
successful de-escalation. Keep in mind, that your initial response to a
distressed patient is the foundation for the rest of the encounter. Join
us for an information-packed, 60-minute webinar where you'll discover:

• Keys to recognize hostility & aggression and to know when to intervene
• Conflict is not aggressive - people are: How to address the person
• Ways to listen and understand the person's issues to reduce hostility
• Techniques to keep yourself cool, calm and in control during conflict
• What to say and what not to say to reduce hostility and anger

EXPERT SPEAKER

Dr. Michael H. Corcoran was in the law enforcement field for over 34 years
beginning in 1968 and the threat/risk assessment field, when he entered the
United States Secret Service in 1970. Completing his doctorate in 1979 in
Behavioral Science, and utilizing his executive protection experience, he
specializes in identifying and handling potentially violent
subjects/environments and determining the best safety/security environment for
those he protected.

• Dr. Corcoran performs threat/risk assessments, determination of potentials
  for violence and safety/security environmental assessments for governmental
  agencies, law enforcement, Fortune 500 companies, schools and healthcare
  providers worldwide.
• He has spoken internationally, co-authored Violence Assessment &
  Intervention, The Practitioners Guide, has been voir dired as an expert
  witness on identifying violent individuals, and was a co-founder of the
  Association of Threat Assessment Professionals.
• Michael also served as the President of Henley-Putnam University from
  2004-2011, the only accredited school of its kind in the world granting
  Bachelors, Masters and Doctoral Degrees in Protection Management,
  Intelligence Management and Terrorism/Counterterrorism Studies.

* De-escalation Techniques: Handling an Aggressive or Violent Patient
* Live, 60-minute Webinar
* Thursday, October 23, 2014 - 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling
1-800-964-6033:

http://www.phconference.com/3MQ/0/?C=5498&P=1070804&T=1&S=1351&D=1

We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after
the event.

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