Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff - 10/15 Webinar

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In this highly informative webinar, front line staff will discover strategies they can use to
effectively manage patients and visitors that are rude, moody and whiny to ultimately boost
overall customer satisfaction. Please join us for our 60-minute webinar on:

Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff
Wednesday, October 15, 2014 1:00-2:00 p.m. ET
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1328&D=1

PROGRAM HIGHLIGHTS
Dealing with Difficult Patients & Visitors: Strategies for the Front Line

• How to constructively confront problem patients & avoid a bad scene
• Tips to handling conflict: Tactics that achieve positive results
• Keys to diffuse the situation & keep your cool

Stop Aggressive Behavior & Attitude Problems with Solution-Focused Tools

• What to say and not to say: Specific words & phrases to use
• Ways to sharpen your communication skills to avoid misunderstandings
• Stay calm under fire: Pointers to keep emotion out of your conversation

Best Known Approaches to Help Solve Problems Promptly & Accurately

• How to change the framing of different tense situations
• Keys to managing atttude problems and rude behavior
• Critical steps to take if and when a situation escalates

Live Q&A Session - Hear your TOPIC questions answered!


EXPERT SPEAKER
Pamela Jett is an internationally recognized presenter and author on developing leadership skills
and improving workplace relationships. Her background includes:

• Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
• She has worked with clientele ranging from the high-tech sector and manufacturing to women's
  groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony,
  The United Way and NASA.
• She is specifically known for her programs that take participants beyond theory to hands-on
  application for immediate results.

* Dealing with Whiny, Rude or Angry People: Help for the Front Line Staff
* Live, 60-minute Webinar
* Wednesday, October 15, 2014 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1328&D=1


We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

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