Monday, July 28, 2014

Handling Difficult Conversations: Keys to Stopping Bad Behavior, 8/4 Webinar

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Discover proven ways to handle difficult conversation, allowing you to create and maintain a more positive work environment for you and your entire team.

Please join us for our 60-minute conference on:
Handling Difficult Conversations: Keys to Stopping Bad Behavior
Monday, August 4, 2014- 1:00-2:00 p.m. ET
http://www.pbconference.com/3YX/0/?C=676&P=1070804&T=1&S=297&D=1

PROGRAM HIGHLIGHTS
Prepare for Your Conversation: Indentify & Understand the Problem
  • How to dealing with attitudes, egos and other problem areas
  • 3-step model to identify which issues are worth confronting
  • Stay cool under fire: Pointers to keep emotion out of your conversation

Strategies for Supervisors: Deliver a Difficult Conversation Successfully
  • Solution-focused strategies to respond to bad behavior
  • Criticize without trampling egos: The do's and don'ts
  • Keep disagreements from escalating into arguments

Post-Conversation Skills: Encouraging Open Lines of Communication
  • Specific follow-up techniques to change negative behavior
  • Resolve conflict and still maintain a positive relationship
  • Stop gossip & negativity: Clean up the potential backlash

Live Q & A Session - Hear Your Questions Answered!


SPEAKER
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
  • Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
  • She has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony, The
    United Way and NASA.
  • She is specifically known for her programs that take participants beyond theory to hands-on application for immediate results

EARN HRCI Credit:
This program has been approved for 1 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about
certification or recertification, please visit the HRCI homepage

  • Handling Difficult Conversations: Keys to Stopping Bad Behavior
  • Live, 60-Minute Webinar
  • Monday, August 4, 2014- 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3YX/0/?C=676&P=1070804&T=1&S=297&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.pbconference.com/3YX/36/?C=676&P=1070804&T=1&S=297&D=1

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