Monday, July 7, 2014

The Essentials of Front Desk Safety: Training for Top Professionals, 7/30 Webinar

,

Last week you were invited to join us at our industry leading 60-minute webinar.
I'm now pleased to send the Conference Agenda which profiles this comprehensive
program:

The Essentials of Front Desk Safety: Training for Top Professionals
Wednesday, July 30, 2014 1:00-2:00 p.m. ET
http://www.pbconference.com/3HQ/0/?C=240&P=1070804&T=1&S=28&D=1

Front Desk Safety & Security: Create a Better Workplace
  • How to develop a sixth sense: Skills to protect yourself & the front line
  • Keys to eliminate potential security gaps in your front desk area: Tighten up
  • Proven procedures for accepting deliveries safely & hassle-free

Preparing for Potential Problems: Stop Trouble Before it Starts
  • Top notch tactics for recognizing & defusing problem behavior
  • Ways to address "agitators & instigators" before they cause a scene
  • Creating an emergency action plan: Effectively respond to any unexpected
    event

Keep Your Guard Up: Handle ANY Situation Without Losing Your Cool!
  • Strategies for spotting & correcting weaknesses in front desk procedures
  • How to ignore the one thing that makes all threatening situations worse
  • Expert techniques for speaking with & confronting the most angry callers

Question & Answer Session - Have your specific front desk safety & security
questions answered!

SPEAKER:
Myra Golden is a highly sought-after speaker and one of America's most
recognized experts on customer service. She has become internationally renowned
for her energizing delivery of hard-hitting advice that leads to dramatic and
immediate changes in attitudes and behavior. Her experience includes:

  • As an author, online columnist, video producer, and motivational speaker,
    Myra has been called "the powerhouse driving customer service improvement
    within many of the world's best-known brands."
  • Myra has designed and produced customer service programs for such clients as
    Verizon Business, McDonald's, Coca-Cola, National Car Rental, Michelin Tires,
    and Frito-Lay.
  • Over 90% of the organizations using Myra's system realize measurable
    improvements in customer retention rates, customer satisfaction levels, and
    document drastic reductions in the amount of money it takes to resolve
    customer problems.

  • The Essentials of Front Desk Safety: Training for Top Professionals
  • Live, 60-Minute Webinar
  • Wednesday, July 30, 2014 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3HQ/0/?C=240&P=1070804&T=1&S=28&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive

P.S. As usual we offer a full refund if not satisfied from now until
7 days after the event.

If you do not wish to receive further notices about this conference, or
future conferences, please click here:
http://www.pbconference.com/3HQ/3N/?C=240&P=1070804&T=1&S=28&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a "send only" address.

If registering by phone, please refer to your priority
code: 1070804

ContactID#: /CONFIRMATION#/


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