Disney Customer Service for Nonprofits: Inspire Donor Loyalty & Support - 10/13

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For customers interested in ways to effectively use Disney customer service techniques to inspire donor loyalty for your nonprofit's mission and ultimately raise more money, please join us for our 60-minute webinar on:

Disney Customer Service for Nonprofits: Inspire Donor Loyalty & Support
Monday, October 13, 2014 1:00-2:00 p.m. ET
http://www.seniormgmtevents.com/3L2/0/?C=4089&P=1070804&T=1&S=1314&D=1

PROGRAM HIGHLIGHTS
Applying Behind-The-Scenes Secrets of World Class Success to Nonprofits

• Keys to excellence: Learn the hidden formula to Disney's success
• How Disney and Nonprofits are different, and surprisingly alike
• Think like your donors: How to understand all your guests

Success by Design: Build a Donor-Centered Experience with Disney's Plan

• Keys for getting your personnel devoted to organizational service
• Strategies to ensure your donors become, and stay, the top priority
• How to implement the Integrity Matrix Tool - Disney's secret weapon

Grow Your Donor Base: Strategies to Improve Retention & Boost Donations

• How to make constituents fall in love with your nonprofit!
• Effective strategies for treating donors like VIP's (very important persons)
• Customer service methods that cultivate relationships & boost donations

Live Q&A Session - Have Your Questions Answered by the Expert!


EXPERT SPEAKER
Mark David Jones, President, Small World Alliance, Inc. Mark's career as a Disney leader spanned 26 years, during which he managed various key operational functions & was in charge of Leadership, Creativity & Innovation, & Quality Service initiatives.

• As the corporate expert on Culture & Service, he led the Disney Institute's development & numerous Fortune 500 company transformation efforts.
• In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious Partner's in Excellence award - Disney's highest regarded corporate award.
• Mark is an acclaimed anti-consultant - having worked with dozens of Fortune 500 companies & numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic & engaging style has earned him a reputation for inspiring audiences to action.
• Currently, as the Founder & President of Small World Alliance, Inc., Mark leads a consortium of former Disney executives & other experts who share their implementation insights with companies all over the world - specializing in behind-the-scenes best practices in customer service, employee engagement, & leadership. He is the co-author of the best-selling book Lead with Your Customer:
  Transform Culture & Brand into World-Class Excellence.

* Disney Customer Service for Nonprofits: Inspire Donor Loyalty & Support
* Live, 60-minute Webinar
* Monday, October 13, 2014 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.seniormgmtevents.com/3L2/0/?C=4089&P=1070804&T=1&S=1314&D=1


We hope you'll join us.

Sincerely,
Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

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