Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff - 10/15 Webinar

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In this highly informative webinar, front line staff will discover strategies they can use to
effectively manage patients and visitors that are rude, hostile, whiny and angry to ultimately
boost overall customer satisfaction. Please join us for our 60-minute webinar:

Dealing with Whiny, Rude or Angry Patients: Help for the Front Line Staff
Wednesday, October 15, 2014 1:00-2:00 p.m. ET
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1222&D=1

SUMMARY
Healthcare staff, especially on the front line, deal with difficult patients and visitors every day.
Being equipped with the best ways to respond to and handle challenging customers is the
difference between a positive or negative outcome. How can you effectively manage these
sometimes hostile, rude and just plain angry people in a way that results in a high level of
satisfaction and positivity? Join us for a live, 60-minute webinar to discover:

• Keys to dealing with difficult patients - strategies for the front line
• Communication skills & other conflict mediation techniques
• Useful tips to prevent problems from escalating
• Best practices to recover & improve patient satisfaction

EXPERT SPEAKER
Pamela Jett is an internationally recognized presenter and author on developing leadership
skills and improving workplace relationships. Her background includes:

• Pamela has presented over 800 presentations to more than 135,000 people in seven countries.
• She has worked with clientele ranging from the high-tech sector and manufacturing to women's
  groups and government agencies. Here is a partial list: Lockheed Martin, Allstate Insurance, Sony,
  The United Way and NASA.
• She is specifically known for her programs that take participants beyond theory to hands-on
  application for immediate results.

* Dealing with Whiny, Rude or Angry People: Help for the Front Line Staff
* Live, 60-minute Webinar
* Wednesday, October 15, 2014 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3MD/0/?C=5138&P=1070804&T=1&S=1222&D=1


We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

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