Disney's Lessons for Healthcare Supervisors: Management Methods that Work, 9/23 Webinar

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Discover tips & techniques to implement Disney's world-renowned management practices and foster a highly motivated, loyal and productive team.

Please join us for our 60-minute conference on:
Disney's Lessons for Healthcare Supervisors: Management Methods that Work
Tuesday, September 23, 2014 - 1:00-2:00 p.m. ET
http://www.phconference.com/3KE/0/?C=3465&P=1070804&T=1&S=974&D=1

PROGRAM SUMMARY
Managing a team of healthcare employees can be difficult, and it's hard to know how to drive your staff's performance without discouraging them or bruising egos. Learn how to excel as a healthcare supervisor using Disney's managerial methods and techniques to boost employee morale and engagement. Join us for a live, 60-minute webinar to discover:

• How to get MORE from your employees: Lessons from former Disney leaders
• Keys to inspire dedication & commitment among your healthcare staff
• How to use Disney's motivational techniques to engage employees
• Proven ways to drive stronger results and excellence through others

EXPERT SPEAKER
Mark David Jones, Founder & President of Small World Alliance, Inc. leads a consortium of former Disney executives and other experts who share their implementation insights with companies all over
the world - specializing in health care.

• His career as a Disney leader spanned 26 years, during which he managed various key operational functions and was in charge of Leadership, Creativity & Innovation, and Quality Service initiatives.

• As the corporate expert on Culture and Service who also had clinical EMS experience, he led the Disney Institute's development, launch and delivery of their healthcare programming. In recognition of his extensive contribution to the Disney organization, Mark was nominated for the prestigious Partner's in Excellence award - Disney's highest regarded corporate award.
• Mark is an acclaimed anti-consultant - having worked with dozens of Fortune 500 companies and numerous international corporations in six of the seven continents of the world. As a highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference. His dynamic and engaging style has earned him a reputation for inspiring audiences to action.
• He is the co-author of the best-selling book Lead With Your Customer: Transform Culture and Brand into World-Class Excellence. Mark is currently working on the follow-up implementation book for If Disney Ran Your Hospital, co-authored with Fred Lee, due Fall of 2013.

• Disney's Lessons for Healthcare Supervisors: Management Methods that Work
• Live, 60-minute Webinar
• Tuesday, September 23, 2014 - 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3KE/0/?C=3465&P=1070804&T=1&S=974&D=1


We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

If you do no wish you receive further notices about this conference or future conferences, please click here:
http://www.phconference.com/3KE/4A/?C=3465&P=1070804&T=1&S=974&D=1

Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a send only address.

If registering by phone, please refer to your priority code:

Be Aware of New CMS CoP Dietary Standards: Guidelines & Regulations - 9/22 Webinar

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In this highly-informative webinar, hospitals will be provided with up-to-date CMS Conditions of Participation standards for dietary and food services and critical information on TJC provision of care standards as well as TJC tracer information. Please join us for our 90-minute webinar on:

Be Aware of New CMS CoP Dietary Standards: Guidelines & Regulations 9/22 Webinar
Monday, September 22, 2014 - 1:00-2:30 p.m. ET
http://www.phconference.com/3KF/0/?C=3528&P=1070804&T=1&S=952&D=1


The Centers for Medicare and Medicaid Services (CMS) just released significant changes to the dietary and food nutrition services Conditions of Patients (CoP). With the dietary area now receiving increased scrutiny, it is critical that your policies, procedures and practices are up-to-date with these latest regulations. Join our CMS expert, Sue Dill Calloway, as she takes you through the hospital CMS Dietary CoPs as well as provides guidance on the Joint Commission provision of care chapters related to dietary and TJC tracer information. During this insightful, 90-minute webinar, you will discover:

• The more up-to-date CMS Dietary Conditions of Participation
• Policies and procedure changes required to ensure CMS Compliance
• Guidance on the TJC Provision of Care Standards related to dietary
• Critical guidelines on patient tracer activity surveyors evaluate
• Day to day operational information critical to dietary & food services

EXPERT SPEAKER
Sue Dill Calloway, RN, MSN, JD CPHRM, CCMSCP, has been a nurse attorney and medical-legal consultant for more than 30 years. She has presented numerous educational programs for nurses, physicians, and other health care professionals on topics such as patient safety, Joint Commission, CMS, and HIPAA issues.

• Sue is the past Director of Hospital Patient Safety with the Doctors Company and OHIC Insurance Company. She is on the board of the Emergency Medicine Patient Safety Foundation and previously was their chief learning officer.
• Ms. Calloway has past experience as a nursing professor, medical malpractice defense attorney, and director of health policy and risk management for eight years for the Ohio Hospital Association.
• Sue is also past VP of legal services, compliance officer and privacy officer for a community hospital. Sue was part of the patient safety committee and involved in risk management activities.
• She has written over one hundred books and thousands of articles.

* Be Aware of New CMS CoP Dietary Standards: Guidelines & Regulations
* Live, 90-minute Webinar
* Monday, September 22, 2014 1:00-2:30 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3KF/0/?C=3528&P=1070804&T=1&S=952&D=1


We hope you'll join us.

Sincerely,
Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

If you do no wish you receive further notices about this conference or future conferences, please click here:
http://www.phconference.com/3KF/4A/?C=3528&P=1070804&T=1&S=952&D=1

Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a send only address.

Last Chance - The Disney Way: Craft the Experience to Improve Profitability: Course Starts 9/3

, If your department strategy for the rest of this year and into 2015 does not include centering your operations around delivering on the promise of service excellence you will remain stagnant. Learn the valuable strategies, tactics and methods Disney and Amazon use and incorporate them into your management style and operations immediately to not only retain, but grow your customer base and revenue. Take your department profitability and success to the next level in our latest course: Last chance. Course access begins this Wednesday, September 3. Building a Service Culture: Keep the Focus on the Customer All materials online Move at your own pace...take up to 4 weeks No classrooms or travel Personalized instructor feedback Learn more » This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include: Dominating your market with a laser-like focus on your customer Shaping your team's behavior towards service excellence through organization-wide employee empowerment Ensuring you have the right people in the right position guaranteeing a positive customer experience Enjoying customers for life as you effectively incorporate emotions into your operations to exceed customer expectations Studying how Amazon rose to a retail giant with a massive customer base today and apply their philosophy to your organization Don't miss out! Course access begins this Wednesday, September 3. Boosting Productivity: Building a Service Culture: Keep the Focus on the Customer Learn more today, or call us at 1-877-477-1755 to take the next step to improve your career and earning potential today. Sincerely, Enrollment Director Management Essentials Certificate Program Progressive Business Institute 376 Technology Drive Malvern, PA 19355 1-877-477-1755 (toll free)

If you do not wish to receive further notices about about Management Essentials Certificates please click here.

Comply with FATCA & Recent Updates When Paying Non-US Entities: Course Starts 9/10

, Withholding and reporting taxes from non-US entities can trip up even seasoned A/P pros. Is your company up-to-date on IRS' latest rules, exemptions, and reporting requirements for non-US entities? Are you using the most current forms and properly documenting the different types of non-US payees? You are invited to participate in this dynamic course: IRS Compliance Essentials: Payments To Non-US Persons, Form 1042 And More Learn more and signup here » Course starts September 10, 2014. In this comprehensive course you'll learn how to: Determine which types of income must, and must not, be reported Understand when and how to use forms 1042, 1042-S,W-8 BEN-E, W-8ECI, 8233, 8809 and 7004 Comply with IRS' recently updated withholding and reporting rules under FATCA Determine when exemptions apply and what to do if you inadvertently neglect to withhold taxes Save time and eliminate repetitive tasks with step-by-step guides to Excel 2007/2010 macros We have been educating professionals for over 20 years with the most relevant and timely information delivered by leading industry experts. We don't get bogged down in theories; we only teach practical, actionable information that will help you do your job better. Sign up now for IRS Compliance Essentials: Payments To Non-US Persons, Form 1042 And More The next course starts September 10. Call toll-free 1-877-477-1755 or … Learn more and enroll online here » Take advantage of America's most effective Accounts Payable training to upgrade your skills and accelerate your career. Sincerely, Enrollment Director Accounts Payable Expert Certification Program Progressive Business Institute 376 Technology Drive Malvern, PA 19355 1-877-477-1755 (toll free)

If you do not wish to receive further notices about Accounts Payable Expert Certification please click here.

CMS Hospital Survey Worksheets Updates: What to Do to Stay Compliant Now - 9/24/14 - Webinar

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For those concerned with keeping up-to-date with CMS's latest changes to its
hospital survey worksheets and staying compliant with CMS's Conditions of
Participation, there will be a live, 90-minute Webinar:

CMS Hospital Survey Worksheets Updates: What to Do to Stay Compliant Now
Wednesday September 24, 2014 - 1:00-2:30 p.m. ET

http://www.phconference.com/3KS/0/?C=3804&P=1070804&T=1&S=909&D=1

The Centers for Medicare & Medicaid Services (CMS) has once again updated its
hospital survey worksheets. These worksheets are used to assess compliance with
patient-safety regulations that are part of CMS's Conditions of Participation
(CoP). The survey worksheets cover quality assessment and performance
improvement (QAPI), discharge planning and infection control. Keep in mind,
surveyors can conduct on-site surveys at any time, so this informative webinar
will provide you with the tools needed to use these worksheets and ensure your
hospital is survey-ready. Join us for this 90-minute webinar where you will learn:

• Being prepared when CMS comes knocking: What surveyors are looking for
• Worksheet review & updates plus required documentation: What to do
• Ways to use the worksheets to assess patient-safety & improve care
• Which questions staff, patients and families will be asked by surveyors
• Keys for worksheet compliance: What to document before surveyors arrive

Your Expert Presenter

Sue Dill Calloway, RN, MSN, JD CPHRM, CCMSCP, has been a nurse attorney and
medical-legal consultant for more than 30 years. She has presented numerous
educational programs for nurses, physicians, and other health care professionals
on topics such as patient safety, Joint Commission, CMS, and HIPAA issues.

• Sue is the past Director of Hospital Patient Safety with The Doctors Company
  and OHIC Insurance Company. She is on the board for the Emergency Medicine
  Patient Safety Foundation and previously was their chief learning officer.
• She has past experience as a nursing professor, medical malpractice defense
  attorney, and director of health policy and risk management for eight years
  for the Ohio Hospital Association.
• Sue is also past VP of legal services, compliance officer and privacy
  officer for a community hospital. Sue was part of the patient safety
  committee and involved in risk management activities. She has written 101
  books and thousands of articles.

* CMS Hospital Survey Worksheets Updates: What to Do to Stay Compliant Now
* Live 90-Minute Webinar
* Wednesday September 24, 2014 - 1:00-2:30 p.m. ET

Register now for this exciting event by clicking the following link or calling
1-800-964-6033:
http://www.phconference.com/3KS/0/?C=3804&P=1070804&T=1&S=909&D=1

We hope you will join us.

Sincerely,

Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.phconference.com/3KS/4A/?C=3804&P=1070804&T=1&S=909&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

The latest CMS CoP Regulations: Standing Orders, Order Sets & Protocols - Webinar 9/15

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In this highly-recommended, 90 minute webinar, you will gain an understanding of the most recent regulations on standing orders, order sets, preprinted orders and protocols required by the CMS to stay compliant and ensure reimbursement. Join us for:


The latest CMS CoP Regulations: Standing Orders, Order Sets & Protocols
Monday, September 15th, 2014 1:00-2:30 p.m. ET
http://www.phconference.com/3K7/0/?C=3083&P=1070804&T=1&S=864&D=1


CMS Requirements For Standing Orders, Order Sets, Protocols & More

• Proper ways to use preprinted standing orders, order sets & protocols
• How to document standing orders & protocols in the medical record
• Key criteria that needs to be met with electronic standing orders
• Specific examples on what to change & how others have taken action

Updated CoP Requirements, Policies & Procedures: What CMS Has Changed

• The latest CMS interpretive guidelines & survey procedures
• Most recent guidelines & CMS memo on standing orders for hospitals
• How your policies and procedures must change to ensure compliance

Best Practices to Reduce Costly Mistakes That Result In Non-Compliance

• Top mistakes you need to avoid to stay CMS compliant
• Preprinted orders vs. order sets: Requirements & best practices for each
• What your medical staff must get approved to ensure compliance
• How to properly evaluate standing orders & protocols to meet guidelines

Q & A Session: Have Your CMS Topic Specific Questions Answered Live!


YOUR EXPERT SPEAKER:

Sue Dill Calloway, R.N., M.S.N, J.D. is a nurse attorney and medical-legal consultant. She has done many educational programs for nurses, physicians, and other health care providers.

• She has spoken internationally on patient safety, risk management, legal, regulatory, and CMS and Joint Commission issues. She has authored over a thousand articles and a hundred books including a book on the Compliance Guide to the Joint Commission, CMS Patient Rights Standards and a book on 2009 Joint Commission Leadership and many books on nursing law and nursing law and ethics.

• Her associate degree is from Central Ohio Technical College and Ohio State University. Her BA, BSN in Nursing, MSN in nursing (summa cum laude) and JD degree (law degree with honors) are from Capital University in Columbus, Ohio.

• She has written 101 books and thousands of articles.

* The latest CMS CoP Regulations: Standing Orders, Order Sets & Protocols
* Live, 90-Minute Webinar
* Monday, September 15th, 2014 - 1:00-2:30 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.phconference.com/3K7/0/?C=3083&P=1070804&T=1&S=864&D=1

We hope you'll join us.

Sincerely,

Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. As usual we offer a full refund if not satisfied from now until 7 days after the event.

If you do not wish to receive further notices about this conference, or future conferences, please click here:
http://www.phconference.com/3K7/4A/?C=3083&P=1070804&T=1&S=864&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

Unclaimed Property: What Your Company Needs to Do to Be Compliant Live 60 Minute CPE Webinar

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For those concerned with the latest unclaimed property reporting and legislative
updates, which will help your company remove any potential red flags that
would be found in an audit, please join us for this live, 60-minute webinar:

Unclaimed Property: What Your Company Needs to Do to Be Compliant

• Tuesday, September 16th, 2014 - 1:00-2:00 p.m. ET
• http://www.pbconference.com/3JT/0/?C=2592&P=1070804&T=1&S=931&D=1

Unclaimed property, whether tangible or intangible, remains a steady burden for
businesses due to the rapidly changing escheatment laws. Collections have now
become a big business for the states, with an increased use of contract auditors'
that focus on unclaimed property collections. Ensure that your company is fully
compliant with the latest laws, to avoid penalties, accrued interest, or possible
criminal liability. During this interactive, 60-minute webinar you will discover:

• Reporting unclaimed property: Latest procedures you must follow in 2014
• Dormancy period & priority requirements: What must you report and when?
• Identifying unclaimed property: Spot what's hidden in your books & records
• Differing state guidelines: 3rd party audits, multistate, & single state rules

Expert Speaker:

Tracey L. Reid, J.D., L.L.M, is President of Reid Unclaimed Property Services LLC (RUPS),
a national Unclaimed Property consulting company. RUPS has helped businesses of all
sizes become compliant with state unclaimed property laws since 2002.Ms. Reid specializes in
defending unclaimed property audits and conducting unclaimed property compliance reviews
designed to assess exposure, potential savings opportunities,and compliance process improvements.

Earn CPE Credit:
We are registered with the National Association of State Boards of Accountancy (NASBA) as a
sponsor of continuing professional education on the National Registry of CPE Sponsors. State
boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding registered sponsors may be addressed to the National Registry of CPE
Sponsors, 150 Fourth Avenue North, Suite 700 Nashville, TN 37219-2417. Website: nasba.org.

CPE Credit Measurement: One CPE Credit (50 minutes)

Unclaimed Property: What Your Company Needs to Do to Be Compliant

• Live, 60-minute Webinar
• Tuesday, September 16th, 2014 - 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.pbconference.com/3JT/0/?C=2592&P=1070804&T=1&S=931&D=1

We hope you'll join us.

Sincerely,
Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

If you do no wish you receive further notices about this conference or future conferences,
please click here: http://www.pbconference.com/3JT/48/?C=2592&P=1070804&T=1&S=931&D=1

Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a send only address.

If registering by phone, please refer to your priority code:

Establish & Enforce a Social Media Policy In The Workplace: What You Need Live 90 Minute CPE Webinar

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For professionals concerned with creating legally enforceable social media policies,
there will be a live, 60-minute webinar:

Establish & Enforce a Social Media Policy In The Workplace: What You Need
Tuesday, Sept 16, 2014 1:00-2:00 p.m. ET
http://www.pbconference.com/3K8/0/?C=3174&P=1070804&T=1&S=929&D=1pbconference.com

Employees posting damaging comments about their company online, inappropriately emailing
other employees, creating false LinkedIn accounts, and disclosing insider information on
blogs can all have a negative impact on your organization. Companies must consider the
potential liability at bay with both on-the-clock and off-the-clock employee social
media use. Join us for a live, 60-minute webinar where we will cover the latest trends
and emerging risks when creating and updating and enforcing an employee
social media policy, as well as:

• Social media usage: What's legal, what's not-and what you don't have to stand for
• Create techniques to include for outside of work behavior in employee handbooks
• Disciplinary action: What counts as grounds for legally firing an employee?
• What social network information can be used when hiring and firing?

Expert Speaker:

Timothy Palmer, a Shareholder with Ogletree, Deakins, Nash, Smoak & Stewart, P.C.,
is an experienced litigator specializing in both employment litigation and general
civil litigation in state and federal courts. His interest in litigation began
early in his legal career when as a law student at Vanderbilt University,
Mr. Palmer won the Harlan Dodson Moot Court Competition and was appointed to
the position of Associate Justice of Vanderbilt's Moot Court Board.

We are registered with the National Association of State Boards of Accountancy (NASBA)
as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
State boards of accountancy have final authority on the acceptance of individual
courses for CPE credit. Complaints regarding registered sponsors may be addressed
to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700 Nashville,
TN, 37219-2417. Web site: nasba.org.

CPE Credit Measurement: One CPE Credit (50 minutes)

Establish & Enforce a Social Media Policy In The Workplace: What You Need
* Live, 60-Minute Webinar *
* Tuesday, Sept 16, 2014 1:00-2:00 p.m. ET *

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3K8/0/?C=3174&P=1070804&T=1&S=929&D=1pbconference.com


We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.pbconference.com/3K8/36/?C=3174&P=1070804&T=1&S=929&D=1pbconference.com

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

If registering by phone, please refer to your priority
code:

Contact ID#: /CONFIRMATION#/

Last chance for: Process Mapping Techniques: Improve Quality, Reduce Waste - Webinar 09/09/14

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Last chance to register. Just a reminder that there are just a few days remaining for:

Process Mapping Techniques: Improve Quality, Reduce Waste
Tuesday, September 9, 2014 (1:00-2:00 p.m. ET)
http://www.pbconference.com/3JG/0/?C=2280&P=1070804&T=1&S=928&D=1

Process Mapping: Techniques to Reduce Errors & Make Improvements

• How to draft process maps to evaluate your own processes
• Understanding key process mapping terms and symbols
• Real-world examples of process maps you can use
• Product Quality versus Process Quality Mindset

Value Stream Process Mapping: Effective Tool for Cutting Wastes

• Understanding the concept of white space
• Defining meaningful and actionable data
• Determining your Value Effectiveness Ratio
• Guidelines for drafting a Value-Stream Process Map

Improving the Bottom Line: Key Benefits of Process Mapping

• Discover sources of hidden waste and opportunities for improvement
• Set your baseline for dramatic quality and yield improvements
• Reduce costs and cycle time - 50 % improvement not uncommon!

Live Question and Answer session - Have your specific Process Mapping questions answered

Your Speaker:
James F. Leonard, Senior Consultant for Quality Support Group, Peabody, MA is a consultant and educator who specializes in teaching the principles of the late Dr. W. Edwards Deming as a new system of
management. He helps organizations implement systems for improving quality, productivity, and competitive position.

• Jim's clients come from a wide variety of industries, including power generation, electronics, health care, chemicals, robotics, biotech, injection molding, medical devices and consumer products.
  He has also worked with service organizations, schools and government agencies.
• He has been featured at regional and national conferences for managers and professionals in industry, government, and education. He has worked with manufacturing and service organizations
  throughout North America, Europe, and in China.
• Jim served as an Adjunct Professor of Psychology at Nichols College and lectured at the Pennsylvania State University, Kent State University, Hong Kong University and other colleges
• Jim's papers and articles have appeared in journals as diverse as The Industrial Physicist Magazine, Training & Development Journal, South Carolina Business, Quality Progress and the Juran Report.

* Process Mapping Techniques: Improve Quality, Reduce Waste
* Live,(60)-Minute Webinar **
* Tuesday, September 9, 2014 (1:00-2:00 p.m. ET) **

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3JG/0/?C=2280&P=1070804&T=1&S=928&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.pbconference.com/3JG/4S/?C=2280&P=1070804&T=1&S=928&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

If registering by phone, please refer to your priority
code:

Financial Accountability: Getting Every Department On Board

Do your employees treat the company's money like their own? 96% of employers answered ���no��� ... Boosting financial knowledge and accountability throughout an organization has always been a challenge. In our current economy the importance is amplified. Budgets and spending need to be tighter in order to maintain a solid bottom line – and that starts with employees in every department. Find out proven strategies and tactics the top 4% use to get their employees to take greater responsibility for company finances to not only maintain, but also boost their bottom line. Here���s what to do: Get this report and learn: Strategies that get employees to treat company money better than their own The best metrics to pinpoint leaks and lead to more efficient spending Keys to quantify the cost of inefficiencies Effective incentives to reward smart-spending staffers Reports that get results: content, format and frequency

Executive Business Briefings One Lincoln Centre 18W140 Butterfield Road 15th Floor | Oakbrook Terrace, IL 60181 | 1-800-764-0680 If you do not wish to receive messages from Executive Business Briefings, please unsubscribe. Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a "send-only" address.

Exempt vs. Nonexempt: FLSA Mistakes Most Companies Make

Don't Get Burned by FLSA Overtime Traps Who's available for overtime pay? It seems like a simple enough question, but thousands of companies got it wrong this past year. FLSA guidelines for who is exempt and nonexempt for overtime pay can leave even the most experienced HR professional looking for answers. This report details, in plain English, who's exempt and who's not to keep your company in compliance and out of trouble. Get this report and learn: "Salaried" does not mean "exempt" – what you need to know Bulletproof overtime, training, travel time and on-call time calculations Tricky FLSA issues: Would you make the right call? Straight-forward explanations of the tests you must apply How to classify "grey area" employees

Executive Business Briefings One Lincoln Centre 18W140 Butterfield Road 15th Floor | Oakbrook Terrace, IL 60181 | 1-800-764-0680 If you do not wish to receive messages from Executive Business Briefings, please unsubscribe. Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a "send-only" address.

The Cost of Keeping Customers: How to Increase Revenue Through Satisfied Customers: Online Training Starts 9/17

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It costs 5 times as much to attract a new customer as it does to
keep an existing one. As a manager, you need to fully understand how
the failure to satisfy customers negatively impacts your current and potential
revenue. One way to make sure this doesn't happen is by creating performance
measurement tools that act as a cost and customer scorecard. Take the next step
you need to advance your career by becoming a results-driven manager with a
strong mind for customer retention and cost management:

Course:
The Cost of Keeping Customers: How to Increase Revenue Through Satisfied Customers
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

In this course, discover how to:

• Ways to control your business's costs and resources without losing customers
• Why everything relates to cash flow and what you need to know to manage it
• Losing and replacing customers and how it relates to costs and cash flow
• Tools for identifying the key drivers of quality improvement
• How to effectively use a Balanced Scorecard to track your department's initiatives

Course access begins Wednesday, September 17, 2014:
* All materials online
* Move at your own pace...take up to 3 weeks
* No classrooms or travel
* Bonus -- One live personalized session with instructor feedback

Learn more by clicking this link:
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

This course includes learning materials, practice exercises, an interactive online discussion,
two insightful on-demand learning sessions, and one live instructor-led session where course
exercises will be reviewed and your most important questions will be answered, including:

• How can a Balanced Scorecard be used to increase and track customer retention?
• What are the best techniques to manage cash, costs and customers to grow business?
• What metrics should be used to best understand customers?
• How can you measure the business impact of happy customers?
• How can you save operating costs with proper cash flow management?
• Live instructor-led final session - Get your most pressing questions answered on the spot **

Learn more today:
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

Or call us at 1-877-477-1755 to improve your career and earning potential.

Sincerely,

Enrollment Director
Strategic Finance Certificate Program
Progressive Business Financial Institute
376 Technology Drive
Malvern, PA 19355
1-877-477-1755 (toll free)

If you do not wish to receive further notices about the Strategic Finance Certificate please click below:

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Last chance for: Women's Leadership: Assertive Communication Skills for Professional Growth - Webinar 09/03/14

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Last chance to register. Just a reminder that there are just a few days remaining for;

Women's Leadership: Assertive Communication Skills for Professional Growth
Wednesday, September 3, 20142014 1:00 - 2:00 pm ET
http://www.pbconference.com/3JZ/0/?C=2511&P=1070804&T=1&S=904&D=1

Communicating Assertively - not Aggressively - for Success

• Developing confidence in your own judgment - and projecting it
• Using straight-line communication to build credibility
• Powerful words women should use and weak words to avoid
• How to speak up without coming across as pushy

Effective Tips & Techniques for Women Professionals Today

• Finding balance between being too nice and coming on too strong
• How can you say No without feeling guilty?
• Using your voice, body postures and tone to project confidence

Handling Criticism and Difficult Situations with Composure

• How to handle any form of criticism or feedback professionally
• 5 keys to getting along with others - even the most difficult
• Handling challenges women face when communicating with men

Question and Answer Session - Hear expert answers to real-world questions!

INSTRUCTOR
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:

• Ms. Jett has worked with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
• Pamela has served clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, plus many other notable organizations.
• She is the developer of several learning programs including Communicate with Confidence: A Woman's Guide and Mind Your Own Business: A Career Management System.
• Her programs take participants beyond theory to hands-on application for immediate results

HRCI CREDIT
This program has been approved for 1 recertification credit hour toward PHR,
SPHR and GPHR recertification through the Human Resource Certification
Institute (HRCI). For more information about certification or recertification,
please visit the HRCI homepage.

• Women's Leadership: Assertive Communication Skills for Professional Growth**
• Wednesday, September 3, 2014- 1:00-2:00 p.m. ET **

To register for this exciting event, please click the following link or
call 1-800-964-6033:
http://www.pbconference.com/3JZ/0/?C=2511&P=1070804&T=1&S=904&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355

Satisfaction Guarantee - If are not completely satisfied, a full refund will be
given from now until 7 days after the event.

To be taken off of our mailing list please click here:
http://www.pbconference.com/3JZ/39/?C=2511&P=1070804&T=1&S=904&D=1

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code:

Stormwater Pollution Prevention Plan: Compliance Guidelines for Your Facilit - Webinar 09/25/14

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Developing and implementing an effective Stormwater Pollution Prevention Plan (SWPPP) specific to your facility is essential for keeping compliant with federal and state industrial stormwater
discharge permitting regulations. Please join us for:

Stormwater Pollution Prevention Plan: Compliance Guidelines for Your Facility
Thursday, September 25, 2014 (1:00-2:00 p.m. ET)
http://www.pbconference.com/3KT/0/?C=3874&P=1070804&T=1&S=906&D=1

In this 60-minute webinar you and your team will discover:

• Guidelines to keep you compliant with SWPPP requirements
• Specific steps for preparing a SWPPP for your facility
• Real-world examples of successful BMPs employed today
• If your facility qualifies for the No Exposure Certification
• Common SWPP pitfalls - and how to avoid them

Your Presenter:
James P. Cinelli, P.E., BCEE, is recognized as a leading environmental compliance expert. His experience includes:

• Principal Consultant with Liberty Environmental, Inc. located in Reading, Pennsylvania
• 23 years in the environmental consulting field focusing on site assessment and remediation, storage tank management, and spill prevention planning
• Completed over 40 plans for various industrial facilities, including SPCC, PPC and SWPPP plans
• Successful application of numerous remedial technologies for the treatment of metals and organic compounds in groundwater, stormwater and wastewater
• Licensed professional engineer in five states
• Board certified environmental engineer

* Stormwater Pollution Prevention Plan: Compliance Guidelines for Your Facility
* Live,(60)-Minute Webinar **
* Thursday, September 25, 2014 - (1:00-2:00 p.m. ET) **

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3KT/0/?C=3874&P=1070804&T=1&S=906&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.pbconference.com/3KT/46/?C=3874&P=1070804&T=1&S=906&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

If registering by phone, please refer to your priority
code:

Contact ID#: /CONFIRMATION#/

OSHA's HazCom Rule: Guidelines to Keep Your Facility Complian - Webinar 09/16/14

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For those concerned with complying with OSHA's hazard communication requirements, there will be a 60-minute webinar:

“OSHA's HazCom Rule: Guidelines to Keep Your Facility Compliant”
Tuesday, September 16, 2014 (1:00-2:00 p.m. ET)
http://www.pbconference.com/3K5/0/?C=2916&P=1070804&T=1&S=905&D=1

OSHA updated the Hazard Communication Standard by adopting the Global Harmonized System (GHS) of Classification and Labeling of chemicals. Employers are now expected to comply with the training
requirements of the new standard or they can be cited and fined. In this 60-minute webinar you and your team will learn:

• Clear explanations of the Hazard Communication Standard (HCS)
• What the Global Harmonized System (GHS) is and who it impacts
• Important changes to the MSDS format and training requirements
• Tips for keeping your HazCom program compliant with the new standard

Your Speaker:
Adele L. Abrams, Esq., CSMP is nationally recognized as a leading authority on occupational safety and health legal issues. She is an attorney who represents employers in OSHA litigation nationwide
and is also a Certified Mine Safety Professional.

• Ms. Abrams is a frequent author on safety, health and legal compliance issues, including writing columns in “Aggregates Manager” and “Pallet Central” magazines, articles in "Professional
  Safety" and "Compliance," writing for ASSE publications and co-authoring several books including the widely reviewed "Construction Safety Management and Engineering".
• Ms. Abrams is a regular presenter at prestigious safety conferences like the American Society of Safety Engineers (ASSE), where she specializes in providing real-world solutions to real-world
  problems.

• OSHA's HazCom Rule: Guidelines to Keep Your Facility Compliant
• Live,(60)-Minute Webinar **
• Tuesday, September 16, 2014 (1:00-2:00 p.m. ET) **

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.pbconference.com/3K5/0/?C=2916&P=1070804&T=1&S=905&D=1

We hope you'll join us.

Sincerely,

Progressive Business Conferences
384 Technology Drive
Malvern, PA 19355


P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.pbconference.com/3K5/4W/?C=2916&P=1070804&T=1&S=905&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a "send only" address.

If registering by phone, please refer to your priority
code:

Contact ID#: /CONFIRMATION#/

HIPAA Breach Analysis: Critical Guidance for CE's, BA's & Subcontractors - 9/10 Webinar

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For those covered entities, business associates and sub-contractors
interested in critical steps to follow to determine if a violation is an
actual HIPAA breach and what to do if a breach occurs, there will be a
highly-informative, 60-minute webinar:

HIPAA Breach Analysis: Critical Guidance for CE's, BA's & Subcontractors
Wednesday, September 10, 2014 1:00-2:00 p.m. ET

http://www.phconference.com/3K4/0/?C=2739&P=1070804&T=1&S=890&D=1

Whether you are a covered entity, business associate or sub-contractor, a security
or privacy breach is inevitable. With OCR stepping up audits along with increased
penalties and fines, it is critical you know how to determine if an incident is a HIPAA
breach and what to do about it. Join our expert, Kelly McLendon, as he provides
critical guidance to help you manage HIPAA violations and be proactive with privacy
and security compliance. During our highly-informative, 60-minute webinar, you will discover:

• HIPAA Omnibus - the latest rules on what constitutes a breach
• Guidance on how to manage violations & determine if a breach occurred
• 4 factors to consider when performing a risk analysis
• Real life examples of breaches & the analysis of breach reporting
• Bonus: Breach Analysis Determination Forms

Your Expert Presenter:
Kelly McLendon, RHIA, CHPS is one of the foremost experts in HTECH, HIPAA and
Meaningful Use and is a long time health information technology expert and consultant.

• Mr. McLendon specializes in HITECH, HIPAA Privacy and Security and not only provides
  consulting services in these areas, but has created a privacy investigation, logging and
  tracking software product called PrivacyPro.
• He understands the nuances and operational impacts of HIPAA Privacy and Security.
• Kelly is the recipient of the AHIMA Visionary Award and the FHIMA Distinguished Member,
  along with many other literary awards.
• Mr. McLendon provides services to healthcare providers, vendors and investment analysts
  and serves as expert witness for health information management cases.

* HIPAA Breach Analysis: Critical Guidance for CE's, BA's & Subcontractors *
* Live, 60-Minute Webinar Conference *
* Wednesday, September 10, 2014 1:00-2:00 p.m. ET *

Register now for this exciting event by clicking the following link or
calling 1-800-964-6033:
http://www.phconference.com/3K4/0/?C=2739&P=1070804&T=1&S=890&D=1

We hope you'll join us.

Sincerely,

Progressive Healthcare
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until
7 days after the event.

If you do not wish to receive further notices about this conference or
future conferences, please click here:
http://www.phconference.com/3K4/4A/?C=2739&P=1070804&T=1&S=890&D=1

Please do not reply directly to this e-mail, as we are unable to
process it. We sent this using a send only address.

The Disney Way: Craft the Experience to Improve Profitability: Course Starts 9/3

, Disney, Zappos, Amazon, The Ritz Carlton all have one core business strategy in common – deliver exceptional service. That single organization-wide strategy is rewarded with a loyal, passionate customer base that becomes advocates for their brand increasing revenues and profitability year-after-year. You only have a few days left to join us for this powerful course to learn strategies and techniques that incorporate service excellence into your department operations and management style. Space is running out. Building a Service Culture: Keep the Focus on the Customer Course access begins September 3. All materials online Move at your own pace...take up to 4 weeks No classrooms or travel Personalized instructor feedback Learn more » This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include: Dominating your market with a laser-like focus on your customer Differentiating yourself and your product in terms of the customer experience Enjoying customers for life as you effectively incorporate emotions into your operations to exceed customer expectations Encouraging employee involvement as your organization implements strategies designed to lead all to service excellence Creating intense loyalty as you learn to apply Disney's proven methods of building exceptional experiences versus selling products Don't miss out! Course access begins September 3! Building a Service Culture: Keep the Focus on the Customer Learn more today, or call us at 1-877-477-1755 to take the next step to improve your career and earning potential today. Sincerely, Enrollment Director Management Essentials Certificate Program Progressive Business Institute 376 Technology Drive Malvern, PA 19355 1-877-477-1755 (toll free)

If you do not wish to receive further notices about about Management Essentials Certificates please click here.

STOP Bringing that in My School! Lawful K-12 Search & Seizure Policies - 9/15 Webinar

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For K-12 administrators interested in learning how to develop lawful search and seizure plans at their school, please join us for our 60-minute webinar:

STOP Bringing that in My School! Lawful K-12 Search & Seizure Policies
Monday, September 15, 2015 1:00-2:00 p.m. ET
http://www.pbconference.com/3KD/0/?C=3392&P=1070804&T=1&S=865&D=1

PROGRAM HIGHLIGHTS
Technology Misconduct: Deal with Search & Seizure of Personal Devices

• Cell phones, laptops, iPads & iPods: Confiscation do's and don'ts
• Keys for searching student texts, emails, and online profiles
• How to monitor inappropriate student activity online

K-12 Search & Seizure Best Practices: What's Legal & What's Not

• Searching student property: Abide by the law & stay compliant
• Tips to effectively deal with illegal drugs or weapons on school property
• When to involve local law enforcement in the situation

Clearing up the Confusion: 4th Amendment Rights in Your K-12 School

• Guidelines for investigating student behavior under the 4th amendment
• How to avoid violating students' reasonable expectation of privacy
• Administrative searches: Critical do's & don'ts to ensure compliance

Live Q&A Session - Have Your Questions Answered by the Expert!

EXPERT SPEAKER
Jacqueline A. Stefkovich is a professor of school law and ethics in the Department of Educational Leadership at The Pennsylvania State University. She holds a doctoral degree in Administration, Planning, and Social Policy from Harvard University's Graduate School of Education and a J.D. from the University of Pennsylvania Law School.

• Dr. Stefkovich began her career as a teacher and public school guidance counselor. She is licensed to practice law in New Jersey, Pennsylvania, and the District of Columbia.
• Dr. Stefkovich's primary research interests focus on students' rights and school official's responsibilities under the Fourth Amendment. She has published extensively in peer reviewed journals as well as in law reviews. She has written two books with Lawrence Rossow: The Law and Education: Cases and Materials and an Education Law Association (ELA) monograph Search and Seizure in the Public Schools. With Joan Shapiro, she published Ethical Leadership and Decision Making in Education: Applying Theoretical Perspectives to Complex Dilemmas.
• In July 2006, she published a book on law and ethics entitled: The Best Interests of the Student: Applying Ethical Constructs to Legal Cases in Education.

* STOP Bringing that in My School! Lawful K-12 Search & Seizure Policies
* Live, 60-minute Webinar
* DAY, DATE 1:00-2:00 p.m. ET

Register now for this exciting event by clicking the following link or calling 1-800-964-6033:
http://www.pbconference.com/3KD/0/?C=3392&P=1070804&T=1&S=865&D=1


We hope you'll join us.

Sincerely,
Progressive Business Conferences
384 Technology Drive

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

If you do no wish you receive further notices about this conference or future conferences, please click here: http://www.pbconference.com/3KD/3V/?C=3392&P=1070804&T=1&S=865&D=1

Please do not reply directly to this e-mail, as we are unable to process it. We sent this using a send only address.

If registering by phone, please refer to your priority code: