The Cost of Keeping Customers: How to Increase Revenue Through Satisfied Customers: Online Training Starts 9/17

,

It costs 5 times as much to attract a new customer as it does to
keep an existing one. As a manager, you need to fully understand how
the failure to satisfy customers negatively impacts your current and potential
revenue. One way to make sure this doesn't happen is by creating performance
measurement tools that act as a cost and customer scorecard. Take the next step
you need to advance your career by becoming a results-driven manager with a
strong mind for customer retention and cost management:

Course:
The Cost of Keeping Customers: How to Increase Revenue Through Satisfied Customers
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

In this course, discover how to:

• Ways to control your business's costs and resources without losing customers
• Why everything relates to cash flow and what you need to know to manage it
• Losing and replacing customers and how it relates to costs and cash flow
• Tools for identifying the key drivers of quality improvement
• How to effectively use a Balanced Scorecard to track your department's initiatives

Course access begins Wednesday, September 17, 2014:
* All materials online
* Move at your own pace...take up to 3 weeks
* No classrooms or travel
* Bonus -- One live personalized session with instructor feedback

Learn more by clicking this link:
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

This course includes learning materials, practice exercises, an interactive online discussion,
two insightful on-demand learning sessions, and one live instructor-led session where course
exercises will be reviewed and your most important questions will be answered, including:

• How can a Balanced Scorecard be used to increase and track customer retention?
• What are the best techniques to manage cash, costs and customers to grow business?
• What metrics should be used to best understand customers?
• How can you measure the business impact of happy customers?
• How can you save operating costs with proper cash flow management?
• Live instructor-led final session - Get your most pressing questions answered on the spot **

Learn more today:
http://www.pb-financialinstitute.com/3FQ/0/?C=3982&P=1070804&T=1&S=903&D=1

Or call us at 1-877-477-1755 to improve your career and earning potential.

Sincerely,

Enrollment Director
Strategic Finance Certificate Program
Progressive Business Financial Institute
376 Technology Drive
Malvern, PA 19355
1-877-477-1755 (toll free)

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