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Is your organization treading water? Are you simply working to replace lost customers rather than retaining your current customers and adding to them while building a loyal customer base who is passionate about your brand. No organization has the resources to tread water in today's environment.
In this interactive course you'll learn to mold your department strategy and build a culture centered around service excellence as you dominate your market with a laser-like focus on your customer. You'll enjoy the financial benefits of a passionate customer base with critical, emotional connections that keep them coming back.
Building a Service Culture: Keep the Focus on the Customer
Course access begins September 3.
- All materials online
- Move at your own pace...take up to 4 weeks
- No classrooms or travel
- Personalized instructor feedback
This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include: - Differentiating yourself and your product in terms of the customer experience
- Developing a core-customer profile and building internal policies and procedures that include the customer as a valuable, not replaceable, stakeholder
- Building an exceptional culture that nurtures and rewards loyalty across your organization
- Creating a service-focused employee empowerment program that changes and shapes behavior to focus on the customer at all touch-points
- Implementing proven programs developed by Disney, Amazon, Zappos, and The Ritz-Carlton
Learn more today, or call us at 1-877-477-1755 to upgrade your skills and accelerate your career.
Sincerely,
Enrollment Director
Management Essentials Certificate Program
Progressive Business Institute
376 Technology Drive
Malvern, PA 19355
1-877-477-1755 (toll free)
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