Handling Difficult Conversations: Keys to Stopping Bad Behavior, Access Begins 9/10

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Management is a daily battle - become the superhero manager with the powers to win the fight!

Please join us for:
Handling Difficult Conversations: Keys to Stopping Bad Behavior
Live webinar Wednesday, September 17, 2014 - 1:00-2:30 p.m. ET
* Superhero access begins Wednesday, September 10, 2014 *
http://www.managersareheroes.com/3KA/0/?C=3240&P=1070804&T=1&S=728&D=1


PROGRAM HIGHLIGHTS
Strategies for Supervisors: Deliver a Difficult Conversation Successfully

• Solution-focused strategies to respond to bad behavior
• Criticize without trampling egos: The do's and don'ts
• Keep disagreements from escalating into arguments
• 3-step model to identify which issues are worth confronting

Conversational Skills: Encouraging Open Lines of Communication

• Stay cool under fire: Pointers to keep emotion out of your conversation
• Specific follow-up techniques to change negative behavior
• Resolve conflict and still maintain a positive relationship
• Stop gossip & negativity: Clean up the potential backlash

MISSION ADVISOR
For nearly 30 years, Steve Roesler has been a consult to CEOs and global corporations on the implementation of leadership assessment & development, performance management, and designing and implementing major changes. The Steve Roesler Group client lists includes AT&T, American Express, Pfizer Inc., PECO Energy and Computer Sciences Corporation (CSC).

• Steve has conducted workshops and consultations in more than 40 countries and is in demand as a speaker on the practical how to's of personal and organizational performance.
• He is an award-winning writer and his online site, All Things Workplace, has been selected as Best Leadership Blog three years running.

Earn HRCI Credit:
This program has been approved for 2 recertification credit hours towards PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at hrci.org


Handling Difficult Conversations: Keys to Stopping Bad Behavior
Live webinar Wednesday, September 17, 2014 - 1:00-2:30 p.m. ET
* Superhero access begins Wednesday, September 10, 2014 *
http://www.managersareheroes.com/3KA/0/?C=3240&P=1070804&T=1&S=728&D=1


We hope you'll join us.

Signing off,
Managers Are Heroes
384 Technology Drive
Malvern, PA 19355

P.S. If not satisfied, a full refund will be given from now until 7 days after the event.

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