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Organizations lose up to 30% of their customers every year. When you add up the cost of acquiring a single customer – advertising, service, overhead, and billing to name a few – can you really afford to lose 30% of your customers every year? Especially in today's social, viral environment when poor service, bad attitude, and lack of caring on an organization's behalf can wind up on the local or national news.
Instead of placing your resources in replacing that 30% every year achieve the goal to keep that 30% while spending your department's resources growing your organization as you deliver an exceptional customer experience.
Building a Service Culture: Keep the Focus on the Customer
Course access begins September 3.
- All materials online
- Move at your own pace...take up to 4 weeks
- No classrooms or travel
- Personalized instructor feedback
This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include:
- Dominating your market with a laser-like focus on your customer
- Shaping your team's behavior towards service excellence through organization-wide employee empowerment
- Creating a core-customer profile and building internal policies and procedures that include the customer as a valuable, not replaceable, stakeholder
- Ensuring you have the right people in the right position guaranteeing a positive customer experience
- Studying how Amazon rose to a retail giant with a massive customer base today and applying their philosophy to your organization
Learn more today, or call us at 1-877-477-1755 to improve your career and earning potential.
Sincerely,
Enrollment Director
Management Essentials Certificate Program
Progressive Business Institute
376 Technology Drive
Malvern, PA 19355
1-877-477-1755 (toll free)
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