Last Chance - The Disney Way: Craft the Experience to Improve Profitability: Course Starts 9/3

, If your department strategy for the rest of this year and into 2015 does not include centering your operations around delivering on the promise of service excellence you will remain stagnant. Learn the valuable strategies, tactics and methods Disney and Amazon use and incorporate them into your management style and operations immediately to not only retain, but grow your customer base and revenue. Take your department profitability and success to the next level in our latest course: Last chance. Course access begins this Wednesday, September 3. Building a Service Culture: Keep the Focus on the Customer All materials online Move at your own pace...take up to 4 weeks No classrooms or travel Personalized instructor feedback Learn more » This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include: Dominating your market with a laser-like focus on your customer Shaping your team's behavior towards service excellence through organization-wide employee empowerment Ensuring you have the right people in the right position guaranteeing a positive customer experience Enjoying customers for life as you effectively incorporate emotions into your operations to exceed customer expectations Studying how Amazon rose to a retail giant with a massive customer base today and apply their philosophy to your organization Don't miss out! Course access begins this Wednesday, September 3. Boosting Productivity: Building a Service Culture: Keep the Focus on the Customer Learn more today, or call us at 1-877-477-1755 to take the next step to improve your career and earning potential today. Sincerely, Enrollment Director Management Essentials Certificate Program Progressive Business Institute 376 Technology Drive Malvern, PA 19355 1-877-477-1755 (toll free)

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