Stop Losing Customers & Grow Profitability - Course Starts September 3

, Management of your organization's reputation is not a marketing, sales or customer service duty. It is an organization-wide responsibility. If you incorporate service excellence into your everyday operations you will enjoy the financial and non-financial benefits of a loyal customer base. Benefit from increased total revenue and income per customer as you learn to shape behavior, empower your team, and develop a laser-like focus on the customer experience as you grow and dominate your market in our latest course. Building a Service Culture: Keep the Focus on the Customer Course access begins September 3. All materials online Move at your own pace...take up to 4 weeks No classrooms or travel Personalized instructor feedback Learn more » This comprehensive, results-driven course equips you with practical strategies you can apply immediately to create a department-wide culture focused on service excellence resulting in increased profitability. Highlights include: Enjoying the Financial Benefits of a Loyal, Passionate Customer Base To deliver on service excellence you must first build an exceptional culture that nurtures and rewards loyalty across your organization. Create a service-focused employee empowerment program that changes and shapes behavior to focus on the customer at all touch-points – regardless of position in the organization. Create intense loyalty as you learn to apply Disney's proven methods and strategies of building exceptional experiences and memories versus selling products. Dominating in a Customer-Focused Environment Create customers for life as you learn to effectively incorporate emotions into your operations to not only meet, but exceed customer expectations. Study how Amazon rose from being a simple online bookstore to a retail giant with a massive loyal customer base today and apply their philosophy to your organization. Create a core-customer profile that includes groups who align with your organizational values, then build internal policies and procedures that include the customer as a valuable, not replaceable, stakeholder. Learn more today, or call us at 1-877-477-1755 to improve your career and earning potential. Sincerely, Enrollment Director Management Essentials Certificate Program Progressive Business Institute 376 Technology Drive Malvern, PA 19355 1-877-477-1755 (toll free)

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